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CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat 8:00AM - 6:00PM
  • Sun Closed

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

What People Say About Us


  • -Mark I.

    Great service and prices that were very fair. I appreciate the friendly people that work there too.


  • -Jennifer G.

    Super honest, friendly staff. Nice family business. Got the job done right.


  • -Patty W.

    Thank you for your professionalism and honesty. We have had so many vehicle ups and downs this year, and you have always been there for us.


  • -Lissy L.

    Great place for all your vehicle repair needs with attention to detail, without the trying to sell you service you don't need, but an honest recommendation of how to keep your vehicle running at best performance to last. Won't go anywhere else!


  • -Alton T.

    My name is Al Thead and I have been taking my cars to Quality Lube n Tune for going on four years now. In that time I have had four vehicles and they serviced them all providing incredible work. I go here because they are trustworthy and honest people and I like to do business with them. Their $21 oil change is nearly impossible to beat even if doing it myself. Enjoy the service and the people!


  • -Kelly J.

    Great mechanic/s. Great manager... knows his business! I will NEVER take my car anywhere else!!


  • -Kim C.

    The staff is friendly and upfront. Being a girl- more often than not car places try to take advantage, but these guys were straight forward and didn't try to sell me every service under the sun. Waited a bit because they were busy but it was worth it!


  • -Lindesy S.

    We got great service on a major repair on our truck. When the part that the vender sent was faulty they took no time to remove it, get us a warrantied part, and have us back on the road in a timely. Would recommend to anyone!


  • -Brandon M.

    These guys could have charged me for something but came back in and said we didn't need to. It's nice to trust the people working on your car.


  • -Mark I.

    Great service and prices that were very fair. I appreciate the friendly people that work there too.

Call us for service: 520-572-4644

ASE (Automotive Service Excellence)
BBB Accredited Business
Mobil1
Valvoline
  • Car Care Aware